Refund Terms for FYNVARONEX

At FYNVARONEX, we strive to ensure that our customers are satisfied with every purchase. However, we understand that there may be occasions when a refund is necessary. Below are our details regarding refunds and returns.

Eligibility for Refunds

Refunds are issued at the discretion of FYNVARONEX under the following conditions:

• The item must be returned within 30 days of receipt.
• The item must be unused, in its original packaging, and in the same condition that it was received.
• A valid receipt or proof of purchase is required.

Non-refundable Items

Certain items are non-refundable, including but not limited to:

• Gift cards
• Personalized or custom-made products
• Perishable goods

Refund Process

To initiate a refund, please follow these steps:

• Contact our customer service team at [email protected] to request a return authorization.
• Once your return is approved, send the item to our designated return address provided by our support team.
• After receiving and inspecting the returned item, FYNVARONEX will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven't received a refund yet, please:

• Check your bank account again.
• Contact your credit card company; it may take some time before the refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] for further instructions.

Shipping

To return your product, you should mail your product to the return address provided by our customer service team.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

Contact Information

If you have any questions about our Refund Terms, please contact us at [email protected].